Refund policy

Return & Refund Policy

30-Day Returns

We want you to be confident in your purchase. If you are not satisfied, you may request a return within 30 days of the delivery date.

Eligibility

To be eligible for a return, items must be unworn, undamaged and in their original condition and packaging, with all labels and accessories included. Footwear that shows signs of outdoor wear cannot be accepted. Please try boots indoors on a clean surface until you are sure about the fit.

How to request a return

1. Email tryoregava@gmail.com with your order number and the reason for the return.
2. We will reply within 1–2 business days with return instructions and the return address.
3. Ship the item back using a tracked service and keep your proof of postage.

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective or incorrect.

Exchanges

Need a different size? Contact us and we will guide you through an exchange, subject to availability. The fastest option is to return the original item and place a new order.

Refunds

Once your return is received and inspected, we will notify you by email. Approved refunds are issued to the original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, email us within 48 hours of delivery with photos and your order number. We will arrange a replacement or a full refund at no cost to you.